General Shipping Policy
Once your order has been shipped, you will receive an automatic email confirmation of shipment that includes a tracking number, whats included in the shipment, and a link to track your package all the way to your door.
Due to high order volume processing time is 5-10 business days.
Domestic Orders normally take 2-7 business days
International Orders normally take 8-14 days.
All delivery times are estimated from the time your order leaves our processing center. Therefor once orders are shipped they will arrive in the form of shipping paid for at the time of purchase.
The purchaser is responsible for providing the correct mailing address. We do not make adjustments. Please be sure to verify your address to ensure that it is correct. No refunds, replacements, or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
Lost or Stolen Packages
Once orders are turned over to the postal carrier, ownership of packages transfers to the buyer. WHITNEYSNATURALS is not responsible for lost, stolen, or damaged packages. Shipping is a service you purchase from USPS with any order, so any shipping issues must be handled by USPS directly.
Items not in Stock
Due to high demand for our products, some products may go on back order. If this occurs we will take all necessary steps to advise you in a timely manner if this occurs.
Refund & Exchanges
We do not accept exchanges, returns or cancellations
Once an order is placed it cannot be changed, or cancelled. If there are any discrepancies with your order please contact us as soon as possible to allow us the opportunity to rectify any mistakes.
By purchasing from Whitneysnaturals.com you accept and agree to our terms and conditions.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
As our products are handmade carefully processing time can take anywhere between 2-14 days before shipping. All orders are shipped in the order of which they are received. We try our best to ship orders as soon as possible and each customer receives an email confirmation letting them know once their order has been shipped.
IF I ORDERED THE WRONG PRODUCT OR WANT TO CANCEL?
We are unable to make changes to orders once they are placed please ensure to review your cart before submitting an order. Once orders are placed they cannot be cancelled.
CAN YOU MAKE A CUSTOM ORDER?
Products are made in large quantities, unfortunately we are unable to make customized products.
If you are pregnant, or have any allergies please consult your physician before using these products. If you are known to suffer from allergies I do not recommend the use of these products.